Privacy Policy

The Handbag Room is operated by The Trustee for Sole Service Trust, ABN 11 903 301 032, at 120B Jetty Road, Glenelg SA 5045.

For privacy enquiries, email contact@thehandbagroom.com.au.

Depending on your interaction with us, we may collect your name, email address, phone number, delivery details, order and payment records, enquiry details, and photographs or descriptions of items submitted for valuation, authentication, consignment or Handbag Spa.

If you accept optional website measurement, we may also collect information about the pages you visit and your interactions with the website.

We use information to respond to enquiries, assess items, arrange services, process and fulfil orders, provide customer support, issue invoices, and maintain necessary business, tax and legal records.

Where you have accepted optional measurement, we also use website interaction information to understand website performance and measure advertising.

Payments are handled through the payment provider used at checkout. Stripe processes card payments. Card details are entered into the provider's payment form; The Handbag Room does not store full card numbers.

We retain order and payment references, amounts, applicable GST, and contact and delivery information needed to fulfil purchases and maintain records. The payment provider may process information for payment security and fraud prevention under its own privacy policy.

Essential technologies support website operation, security and payment processing. Declining optional measurement does not prevent you from browsing or purchasing.

Our optional measurement tools include PostHog and tags loaded through Google Tag Manager. These load only after you choose Accept in our cookie notice. PostHog may record page interactions, with form-input masking configured.

If you choose Decline, these optional tools do not load on this website. Optional purchase measurement is sent only where your current choice allows it.

You can change your choice using Cookie settings in the footer. Withdrawing acceptance stops further optional measurement on this website. Withdrawal does not automatically erase information already collected; contact us with any privacy request.

You can also manage cookies through your browser. Payment-provider and other external pages have their own notices and privacy settings.

We use your contact details to respond to enquiries and communicate about requested services or orders.

The website's separate marketing opt-in is optional. Choosing Accept for cookies does not subscribe you to marketing emails. You can unsubscribe from marketing using the instructions in an email or by contacting us.

We use service providers for payment processing, our online store and customer platform, website hosting and order storage, enquiry forms, business email and optional website measurement.

These include Stripe, Google services and PostHog. We share information where needed to provide the relevant service, fulfil an order, manage our business or meet a legal obligation. We do not sell, rent or trade your personal information.

Some providers may process or store information outside Australia. Contact us if you would like information about a particular provider. We do not state a country-specific processing location where it has not been verified.

We retain information for the purposes described in this policy and applicable business, tax and legal requirements. Retention depends on the type of record and the reason it is held.

We use safeguards intended to protect personal information. No internet transmission or storage system can be guaranteed completely secure.

You can request access to or correction of personal information by emailing contact@thehandbagroom.com.au. You may also ask about deletion of information we no longer need. We may need to verify your identity, and legal record-keeping requirements may affect what can be deleted.

If you contact us through Facebook, Instagram, Google or another external platform, that platform's privacy policy also applies. External store and payment pages may use their own cookies and technologies.

Please email contact@thehandbagroom.com.au or write to 120B Jetty Road, Glenelg SA 5045 with your concern. We will consider it and respond within a reasonable time.

If you are dissatisfied with our response, you may be able to raise the matter with the Office of the Australian Information Commissioner at www.oaic.gov.au.

We may update this policy. The current version and update date will appear on this page.