Terms of Service

Welcome to The Handbag Room (“THR”, “we”, “us”, “our”). The Handbag Room is operated by The Trustee for Sole Service Trust (ABN 11 903 301 032), 120B Jetty Road, Glenelg SA 5045.

By accessing our website, purchasing products, booking services, or engaging with us in-store or online, you agree to the following Terms & Conditions.

• You must be 18 years or older to place an order or book a service.
• You agree that any information you provide is accurate and complete.
• We reserve the right to refuse service at our discretion.

• All items sold by THR are guaranteed authentic.
• We describe items to the best of our ability and provide photos, condition notes, and measurements where available.
• Pre-loved items may show signs of wear. Minor variations in colour/appearance may occur due to lighting, screens, or photography.
• It is your responsibility to review all images and descriptions prior to purchase.

• All prices are listed in AUD unless stated otherwise.
• Stock availability is subject to change and items may sell across multiple channels.
• We reserve the right to correct errors in pricing, descriptions, or availability at any time.
• If an error occurs after purchase, we may cancel the order and provide a full refund.

• Payment must be received in full before orders are dispatched or services are confirmed (unless otherwise agreed in writing).
• Accepted payment methods include credit card, bank transfer, and any other methods shown at checkout or on your invoice.
• We reserve the right to cancel orders where fraud or suspicious activity is suspected.

• Shipping options, costs, and timeframes are displayed at checkout or confirmed via invoice.
• Complimentary shipping within Australia may be offered for eligible orders (where stated).
• Orders we send to you: we pack your item with care and send it using a tracked service, with transit insurance where we arrange it. The level of any carrier cover depends on the carrier and service used, and we do not promise a particular amount.
• If an item we sent arrives damaged, or does not arrive, please contact us as soon as you can so we can help, including with any carrier claim. This does not limit your rights under the Australian Consumer Law.
• Items you send to us (for example for Handbag Spa, consignment or authentication): you arrange this shipping, so please choose a tracked service and consider adding the carrier's transit insurance.
• We also recommend you check that your own personal or business insurance covers your handbag or item, including while in transit and for loss or damage, and obtain suitable cover where needed.
• International customers are responsible for any customs duties, taxes, or import fees.

If Click & Collect is offered:

• Collection timeframes will be provided at checkout or by email.
• ID may be required on collection.
• Items not collected within a reasonable timeframe may be cancelled and refunded (less any applicable fees) at our discretion.

Change of mind: we do not offer refunds or exchanges if you simply change your mind, including for incorrect fit, buyer remorse, or minor wear consistent with the condition description.

This change-of-mind policy does not affect your rights under the Australian Consumer Law. If an item is faulty, does not match its description or photos, or is otherwise not as described, you may be entitled to a remedy under the consumer guarantees (see section 8).

• Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law.
• You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage.
• These Terms do not exclude any rights you may have under Australian Consumer Law.

• If you have a concern about an order, please contact us at contact@thehandbagroom.com.au as soon as you can after delivery (or collection).
• Please include your order number and clear photos where relevant, so we can assess your concern promptly.
• Contacting us promptly helps us resolve things quickly, but it does not limit any rights or remedies you have under the Australian Consumer Law.

Where THR sells items on behalf of a consignor:

• THR acts as an agent for the consignor.
• The consignor confirms they are the lawful owner and have the right to consign the item.
• THR may decline items at its discretion.
• THR may set or recommend pricing based on market demand and condition.
• Consignor payments are made only after funds have cleared and any dispute risk period has passed.
• In the event of chargebacks, fraud, or disputes, THR may withhold or recover payouts where required.
• Consigned items may be listed across multiple platforms.

The full Consignment Terms also apply to consigned items.

By booking a Handbag Spa service, you acknowledge:

• Services are cosmetic in nature and results may vary.
• Pre-loved materials can be delicate; cleaning/restoration may reveal or affect existing wear, ageing, colour variation, glazing, finishes, stitching, hardware, or coatings.
• THR is not responsible for deterioration due to underlying material weakness, prior repairs, age-related wear, or manufacturer defects.
• Where additional work is required beyond the booked service, we will contact you for approval before proceeding.

To the fullest extent permitted by law:

• THR is not liable for indirect, incidental, or consequential losses.
• Our total liability is limited to the amount paid for the product or service in question.
• Nothing in these Terms limits rights under Australian Consumer Law.

We handle personal information in accordance with our Privacy Policy and applicable laws.

We may update these Terms & Conditions from time to time. Continued use of our services constitutes acceptance of the updated Terms.